Shipping Policy
1. Processing Time
All personal care product orders will be processed within 1–2 business days after payment confirmation. Orders placed on weekends, public holidays or peak shopping seasons will be processed on the next working day. We strictly inspect all skincare, body care and personal hygiene products before shipment to ensure product integrity and safety.
2. Shipping Time & Delivery Range
We provide global shipping services. Standard shipping takes 7–15 business days, and expedited shipping takes 3–7 business days (excluding remote areas and customs clearance delays). Delivery time is estimated and not fully guaranteed due to uncontrollable factors such as logistics transportation, weather and customs inspection.
3. Shipping Fee Standard
Shipping fees are calculated based on product weight, volume and delivery destination. We offer free shipping promotions for orders that reach the specified threshold, and the free shipping standard will be adjusted according to seasonal activities. Relevant preferential rules shall be subject to the latest announcement on the store page.
4. Order Tracking
After the order is shipped, we will send a tracking number to your registered email or account message. You can check the real-time logistics status through the official logistics platform. Please check the delivery information carefully before placing an order; we are not responsible for delivery failures caused by incorrect address and contact information filled by customers.
5. Undeliverable & Abnormal Logistics
If the package is lost, damaged or detained during transportation, please contact our customer service team in time. We will verify the logistics situation within 48 hours and provide solutions such as re-delivery or refund according to the actual situation.