Return & Refund Policy
1. Return Eligibility
We support returns and exchanges within 30 days after customers receive the goods, applicable to all unused, unopened, and intact personal care products with original packaging and complete accessories. Products that have been opened, used, damaged artificially, or expired are not eligible for return or exchange. Customized personal care products are non-returnable and non-refundable unless there are quality problems.
2. Quality Problem Returns
If you receive defective, damaged, wrong or missing products, please take photos or videos as valid proof and contact our customer service within 7 days after receiving the goods. We will bear the return shipping fee and provide free replacement, full refund or partial refund solutions according to the actual situation after verification.
3. Non-Quality Returns
For non-quality reasons such as personal dislike, inappropriate style or accidental purchase, customers can apply for return within 30 days of receipt. The products must be kept in resalable condition. Customers need to bear the return shipping fee by themselves, and the original shipping fee paid for the order will not be refunded.
4. Refund Process & Cycle
After we receive and inspect the returned products, we will process the refund within 3–5 business days. The refund will be returned to your original payment account. The actual arrival time depends on the processing rules of your payment platform and bank. All successful refunds cannot be revoked.
5. Rejected Return Situations
We reserve the right to reject return applications for the following situations: overdue return application, damaged or missing product packaging/accessories, product has obvious use traces, invalid proof of problems, and malicious repeated returns.