FAQ
1. Are all products genuine and safe?
All products in our store are 100% genuine, with formal sourcing channels and complete qualification certificates. All personal care products comply with international safety production standards, without harmful ingredients, and have passed strict quality inspection before shipment, so you can buy and use them with confidence.
2. Can I change the shipping address after placing an order?
You can apply to modify the delivery address before the order is shipped. Please contact customer service in time to submit the correct address information. Once the order is shipped, the logistics information cannot be modified, so please confirm the address carefully before placing an order.
3. Why is the actual delivery time different from the estimated time?
The estimated delivery time is for reference only. The actual delivery time may be affected by objective factors such as logistics transportation efficiency, weather changes, customs inspection and remote area distribution delay, which belong to normal situations. We will track the logistics status in real time and inform you of abnormal situations in time.
4. How to deal with product discomfort after use?
Personal skin and physical conditions are different, and individual product use adaptation differences exist. If you have skin redness, itching and other discomfort after use, please stop using it immediately. Take photos of the product and discomfort symptoms, contact our customer service within the valid time, and we will provide reasonable after-sales solutions according to the situation.
5. How to participate in store preferential activities?
Our store will launch seasonal discounts, full reduction, free shipping and other preferential activities from time to time. You can pay attention to the store homepage activity banner and official announcement to get the latest preferential rules. All activity preferences are subject to the real-time rules of the store.